If you wish to return one or more items, you may do so within 14 days of receiving the order, provided that the products are intact, sealed, complete and in the original packaging, which can not be damaged, altered or scratched. The customer must ensure that the returned item(s) arrives at the indicated location within 28 days of delivery.
To exercise your right of return, the customer should contact our Customer Support, specify the order number, description or reference of the product(s) he / she intends to return. CASAMAT does not refund the amount paid. The customer can either take a credit of the amount or a refund coupon, which is valid for 12 months from the date of issue. At the end of this period there will be no further reimbursement. The customer will also have to take into account if the product that he / she intends to return was acquired within the scope of some promotional campaign and if, for that reason, he / she benefited from some product of offer. If this is the case, you should return not only the product in question, but also the offer you have been given with your purchase.
Both products must comply with the above guidelines. It is only possible to return a pack in its entirety. If the customer wishes to return a product belonging to a pack, he must return all the products that constitute the same pack. All products must comply with the above guidelines.
The client must send us the article(s) by registered mail to the following address: CASAMAT, Rua Nova do Couteiro, 128; 4705-103, Braga, Portugal.
The return of incomplete, damaged or scratched products, as well as products without the original packaging and / or label, or products with signs of having been used, will not be accepted. If we receive an item under the conditions mentioned above or with the shipping label affixed directly to the packaging, the customer will lose the right to the credit and will have 10 days to request the shipment of the product, bearing the associated costs.
If the reason for the return of the order has been the responsibility of CASAMAT, we will reimburse the respective shipping costs (example: defective products or different from the articles actually ordered). However, if only one item has a problem in a multiple product order, we will not refund shipping costs.
